NebulaForge After - Sales Service Instruction: 30 - Day No - Hassle Return Policy
At NebulaForge, we are dedicated to ensuring your complete satisfaction with every purchase. To offer you peace of mind and a worry - free shopping experience, we provide a 30 - day no - questions - asked return policy. The details are as follows:
1. Eligibility Conditions
- Time Limit: You have 30 calendar days from the date of receiving your order to initiate a return. This allows you sufficient time to try on and evaluate your jewelry.
- Product Condition: The item must be in its original, unworn, and undamaged state, with all original tags and packaging intact. We aim to ensure that the jewelry can be resold in the same condition as when it was dispatched to you.
2. Return Procedure
- Contact Us: First, please contact our customer service team at or call 1 7165649293. Let us know that you wish to return a product, and we will guide you through the subsequent steps.
- Receive Return Authorization: Once we receive your return request, our customer service will contact you within 1 - 3 business days. You need to log in to nebulaforgetrade.com, find the "Return" option, and fill in the required information as instructed.
- Ship the Item Back: Package the jewelry securely in its original packaging. Include all accessories and certificates (if any). Generally, you are responsible for the shipping cost of returning the item to us, unless the return is due to our mistake (such as sending the wrong item).
3. Refund Process
- Inspection: After receiving the returned item, our team will inspect it to ensure it meets the return conditions. If everything is in order, we will proceed to process your refund.
- Refund Method: The refund will be credited back to the original payment method used for the purchase. The time it takes for the refund to reach your account depends on your financial institution, usually ranging from 3 to 10 business days.
4. Exceptions
- Custom - Made Items: Regrettably, custom - made jewelry, which is tailored to your unique requirements, does not qualify for the 30 - day no - questions - asked return policy. However, if there is a craftsmanship defect in a custom - made item, we will work with you to resolve the issue.
- Personalized Engravings: Items with personalized engravings cannot be returned unless there is an error on our part.
We value your support and hope you are satisfied with your shopping experience at NebulaForge. If you have any questions or concerns about our return policy or the return process, please feel free to contact our customer service team at any time. We will provide assistance throughout the entire process.