NebulaForge Privacy Policy
Last updated: From the date of promulgation of this clause
1. Introduction
NebulaForge is committed to protecting the privacy of our customers in the United States and Europe. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website nebulaforgetrade.com, place an order, or interact with us in any other way.
2. Information We Collect
2.1 Personal Information
- Contact Information: We collect your name, email address, shipping address, and phone number when you place an order or sign up for our newsletter.
- Payment Information: To process your payments, we collect details such as your credit card number, expiration date, and CVV code. However, we do not store this information on our servers. Instead, we use secure third - party payment processors who comply with industry - standard security measures.
- Order History: We keep a record of your past orders, including the items you purchased, the date of purchase, and the shipping details. This information helps us provide better customer service and personalized recommendations.
2.2 Non - Personal Information
- Device Information: We collect information about the device you use to access our website, such as your IP address, browser type, operating system, and device identifier. This helps us improve the performance and security of our website.
- Usage Information: We track how you interact with our website, including the pages you visit, the links you click, and the time you spend on each page. This data is used to analyze user behavior and enhance the user experience.
3. How We Use Your Information
3.1 Order Fulfillment
We use your personal information to process and fulfill your orders. This includes verifying your payment, shipping your products, and providing you with order updates and tracking information.
3.2 Customer Service
We use your information to respond to your inquiries, resolve any issues you may have, and provide you with support. We may also use your contact information to send you important information about your account, such as password resets or security alerts.
3.3 Marketing and Promotions
With your consent, we may use your email address to send you marketing emails, newsletters, and promotional offers. You can opt - out of these communications at any time by clicking the unsubscribe link at the bottom of the email.
3.4 Analytics and Improvement
We use non - personal information to analyze user behavior, understand how our website is being used, and identify areas for improvement. This helps us provide a better user experience and develop new products and services.
4. Information Sharing and Disclosure
4.1 Third - Party Service Providers
We may share your personal information with third - party service providers who help us operate our business, such as payment processors, shipping carriers, and marketing agencies. These service providers are required to keep your information confidential and use it only for the purposes for which it was shared.
4.2 Legal Requirements
We may disclose your personal information if we are required to do so by law, such as in response to a subpoena, court order, or government investigation. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
5. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry - standard encryption technologies to protect your payment information and other sensitive data. We also regularly review and update our security measures to ensure they are up - to - date.
6. Your Rights
6.1 Access and Correction
You have the right to access the personal information we hold about you and request corrections if the information is inaccurate or incomplete. You can do this by contacting our customer service team at [email protected].
6.2 Deletion
You have the right to request the deletion of your personal information, subject to certain exceptions. For example, we may need to retain your information to comply with legal obligations or to complete a transaction you have initiated.
6.3 Opt - Out
You have the right to opt - out of receiving marketing communications from us at any time. You can also object to the processing of your personal information for direct marketing purposes.
6.4 Data Portability
In some cases, you have the right to receive a copy of your personal information in a structured, commonly used, and machine - readable format. You can also request that we transfer your information to another service provider.
7. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
8. International Data Transfers
We may transfer your personal information to countries outside of the United States and Europe. When we do so, we will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable laws.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting a notice on our website or sending you an email. Your continued use of our website or services after the changes have been made constitutes your acceptance of the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy, please contact us at:
NebulaForge 1312 17th Street Suite 1135 Denver CO 80202
[email protected]1 7165649293