At NebulaForge, we are committed to delivering our exquisite metal jewelry to you in the most efficient and reliable way. We primarily use sea freight for shipping our products, offering you a cost - effective and secure option. Here is a detailed shipping instruction for your reference:
1. Shipping Duration
The transit time for sea freight usually ranges from 25 to 35 days. This time frame is affected by various factors, including the origin and destination ports, shipping routes, customs clearance procedures, and any potential unforeseen circumstances at sea. Please note that this is an estimated time, and the actual delivery time may vary slightly.
2. Shipping Process
- Order Processing: Once your order is placed and confirmed, our team immediately starts processing it. We carefully package your jewelry to ensure its safety during the long - distance journey. Each item is wrapped in protective materials and placed in a sturdy box.
- Departure from Origin Port: After the order is processed, it is shipped to the nearest major port for departure. The goods are loaded onto a cargo ship, which sets sail according to the shipping schedule.
- Transit at Sea: During the journey at sea, your package is under the watchful eye of the shipping company's logistics tracking system. You can track the progress of your shipment through our website. Simply enter your tracking number. and you will be able to see the real - time location of your package.
- Arrival at Destination Port: When the cargo ship arrives at the destination port, the package goes through customs clearance procedures. This step is crucial and may take a few days depending on the local customs regulations and the volume of goods.
- Final Delivery: Once the customs clearance is completed, the package is handed over to the local courier or delivery service in your area. They will then deliver the package to the address you provided during the order placement.
3. Shipping Costs
The shipping cost for sea freight is calculated based on the weight, volume of the package, and the destination. You can view the exact shipping cost during the checkout process on our website. We strive to offer competitive shipping rates while maintaining the quality of our shipping service.
4. Customs and Duties
- Responsibility: As the recipient, you are responsible for any customs duties, taxes, or fees imposed by your country's customs authorities. These charges are determined by the local customs regulations and are not included in the shipping cost we charge.
- Customs Declaration: We will accurately declare the value and contents of your package for customs purposes. Please note that any false or inaccurate information may lead to delays or issues during customs clearance.
5. Shipping Insurance
We understand the value of your purchase, and to provide you with an extra layer of protection, we offer optional shipping insurance. If you choose to purchase shipping insurance, it will cover the value of your jewelry in case of loss, damage, or theft during the shipping process. You can select this option during the checkout process.
We hope this shipping instruction gives you a clear understanding of how we ship our products. If you have any questions or concerns regarding our shipping service, please don't hesitate to contact our customer service team at [email protected] or call 1 7165649293. We are always here to assist you.